Emirates Skating Club — Full ERP & Digital Operations
A complete ERP and digital operations transformation implemented and supported by GulfVer from August 2025 to the present.
GulfVer designed, implemented and continues to support an integrated enterprise platform for Emirates Skating Club. The solution connects member services, skating programs, coaches, branch operations, booking, payments, finance, HR and management reporting across Abu Dhabi and Dubai. Ongoing support covers operational improvements, controlled releases, integration maintenance and the continuous development of the club’s digital services.
Project at a glance
| Client | Emirates Skating Club |
|---|---|
| Implementation partner | GulfVer IT Solutions & Consulting |
| Project period | August 2025–Present |
| Locations | Abu Dhabi and Dubai |
| Core platform | Odoo Online 19 with integrated mobile, web and payment services |
| Engagement | ERP implementation, digital workflow development, integration and ongoing support |
The business requirement
The club required one operational environment capable of supporting members, parents and guardians, coaches, administrators and finance teams without separating the customer experience from the ERP. The platform needed to manage different branches, skating levels, packages, schedules, bookings, payments, credits and financial records while remaining practical for day-to-day club operations and scalable for future services.
Integrated solution delivered by GulfVer
Membership and customer operations
- Members and family/guardian relationships
- Membership levels and skating pathways
- Packages, memberships and add-on services
- Customer accounts and service history
- English, Arabic and Russian user experience
Scheduling and booking
- Weekly operational schedule
- Private, group and off-ice services
- Branch-aware booking rules
- Late-booking and approval workflows
- Coach and management notifications
Packages, credits and fulfilment
- Service and hour-based packages
- Member credit wallets and consumption
- Purchase-to-entitlement fulfilment
- Refund and credit-reversal controls
- Operational reconciliation tools
Branch and staff management
- Abu Dhabi and Dubai operations
- Branch-specific levels and business rules
- Super Admin, Head Coach and Coach roles
- Staff assignment and controlled access
- Configurable operational administration
Odoo 19 ERP implementation
Odoo Online 19 serves as the enterprise backbone for the solution. GulfVer implemented and integrated the operational and financial records required to connect club services with commercial and accounting processes.
- Customer and product/service synchronization
- Sales, quotations and order processing
- Invoices and genuine Odoo transaction references
- Accounting, tax and journal alignment
- Website and e-commerce order support
- Point-of-sale and payment reporting
- Customer signature and document workflows
- Operational, management and financial reports
Secure Stripe payment integration
Online payments are connected to service fulfilment through a controlled Stripe integration. Verified payment events trigger the appropriate operational entitlement and corresponding ERP process, while reconciliation functions help administrators identify and resolve exceptions.
- Verified webhook signatures and controlled event handling
- Duplicate-processing and replay protection
- Idempotent fulfilment to prevent repeated credits
- Payment, invoice and service-reference traceability
- Administrative reconciliation and exception review
- Controlled handling of failed, expired and refunded payments
Mobile and web member experience
The integrated member experience provides access to club services from mobile and web channels. Members and families can work with their profiles, packages, credits, schedules, bookings, payments and notifications through interfaces designed around the club’s operating rules. The platform supports English, Arabic and Russian, including Arabic right-to-left presentation.
HR and staff services
- Staff profiles and controlled role access
- Payroll-related reporting
- Employee payslip access
- Salary certificate generation based on approved templates
- Branch and operational assignment support
Security and operational controls
- Role-based administrative and coaching permissions
- Protected payment verification and fulfilment
- Recorded operational actions and financial references
- Controlled approval workflows for exceptional bookings and actions
- Separation of member, staff and administrative functions
- Release verification and production-support procedures
- Ongoing monitoring, troubleshooting and controlled enhancement
Business value
Connected operations
Member services, bookings, payments and ERP records operate as one coordinated environment instead of disconnected manual processes.
Scalable control
Branch-specific rules, user roles and configurable levels allow the club to expand services while maintaining operational consistency.
Financial traceability
Verified payment events, fulfilment records and genuine ERP references improve reconciliation and management visibility.
Long-term partnership
Since August 2025, GulfVer has continued to support, enhance and align the system with evolving club operations.
Ongoing implementation and support
This is an active, long-term digital transformation engagement rather than a one-time software installation. GulfVer continues to provide implementation support, system integration, operational troubleshooting, controlled improvements and release assistance as Emirates Skating Club develops its services and digital operating model.